Please note in celebration of Labor Day our offices will be closed next Saturday, August 30th and Monday, September 1st. We will resume our regular business hours on Tuesday, September 2nd.
FAQ

FAQ

What types of paper do you offer and what are the suggested uses?
How long will it take to upload my file?
Can I receive a printed proof?
Is PrintFirm, Inc. able to provide quotations for projects/tasks not listed on its website?
Can you bill me?
Can I pick up my order?
Can I ship to a P.O. Box?
May I use my own shipping account?
Why are your prices so low?
Can I order a lower quantity than what you have listed?
Can I split print quantities?
Is there an extra charge for bleed?
Can I email my files?
Will I receive an invoice?
What do I do if I don't see the postcard size that I am looking for?
How do I get my tracking number?
What is blind shipping / drop shipping?

Is there a set-up fee for your standard images?
What do you mean by (4/0), (4/1) or 4/4)?
What type of shipping method do you use?
Do you offer any discounts or free items?
Can I request a sample for my portfolio?
Can I split shipping?
What is NBD?

What types of paper do you offer and what are the suggested uses?

PrintFirm, Inc. currently offers five different paper types.

14 pt. Card Stock - Ideal for Full Color Business Cards, Postcards, Rack Cards, Door Hangers, Rolodex Cards and Presentation Folders.

100 lb. Gloss Text - Ideal for Flyers, Brochures, Posters, and Multi-page Catalogs.

70 lb. Gloss Text - Ideal for Flyers, Brochures, Posters, and Multi-page Catalogs.

100 lb. Linen Cover Stock - Ideal for Matte finish (non-gloss) Business Cards, Greeting Cards, Thank You Cards and Note Cards. Linen Covers subtle embossed finish, like finely woven cloth, is truly elegant and a basic requirement for crisp business presentations.

70 lb. Bright White Premium - Ideal for Smooth finish (non-textured), Full Color Letterheads and Envelopes, as well as writable Flyers and Brochures.

70 lb. Linen - Ideal for Full Color Letterheads and Envelopes. Linen's subtle embossed finish is truly elegant and puts forth a Professional appeal.

How long will it take to upload my file?

The length of time it takes to upload your file may vary, depending on your connection speed and content of what you are trying to upload. You may refer to the status bar on our upload page.

Can I receive a printed proof?

Standard and Custom Designs:
We provide online proofs for all projects that we have * custom designed and/or that contain our standard images.

You are able to receive up to two FREE proofs for any revisions, if any, on any one project. If you still need to make additional revisions, a third and final proof will be available for a $10.00 fee.

(*If you send us a file in a format that we can edit, and request that we either edit or complete your file for you, we will treat your order like a custom design order.)

Your Own Artwork:
We do not provide free proofs for projects that you provide your own artwork for. However a PDF proof may be made available for a $10.00 fee.

Flyers, Presentation Folders and Brochures:
We do not provide proofs for Flyers or Presentation Folders that are in Jpeg or TIFF format.

For all other Flyer types, and Presentation Folder types, and for all Brochures, you will receive one FREE PDF proof.

If after receiving your proof, you decide that you need to send us a new file, a second and final proof will be available for a $25.00 fee.

* Due to the nature of gang-run printing, which can cause color-shifting, we are unable to provide printed (hard-copy) proofs.

Is PrintFirm, Inc. able to provide quotations for projects/tasks not listed on its website?

Yes. We welcome the opportunity to provide a quote for any printing project or task that you may have. Please note that our quotes are only good for 30 days from the day and time we submit your quote to you. After 30 days, we reserve the right to revise our quote.

Can you bill me?

No. PrintFirm, Inc. requires full payment, including shipping and handling, prior to any order being processed. We accept money orders, checks, Visa, MasterCard, and American Express. We will not proceed until payment is received. Note: All checks must be cashed before your order is processed.

Can I pick up my order?

Yes. You may pick up your order from our Canoga Park office, located in California. If you would like to pick-up your order, you can select the "Pick-up" option when placing your order.

Can I ship to a P.O. Box?

No. Due to the weight of our printed products, we are unable to accommodate shipments made to a P.O. Box address. If you entered a P.O. Box address in the place of your shipping address on our order form, your order will not be shipped out until we have first contacted you and received a non-P.O. Box address.

May I use my own shipping account?

No. Unfortunately, at this time, we are not able to accommodate any shipping accounts that are not our own.

Why are your prices so low?

PrintFirm, Inc. is able to offer such low prices for our quality work, because we employ a method known as, gang printing, involving printing large quantities on large sheets of paper, which are then cut down to size. Gang printing reduces the cost of plates and other related fees, which in turn, translates into really low prices for you. PrintFirm, Inc. also now offers in-house mailing services that are targeted, personal, flexible and more affordable than ever!

Can I order a lower quantity than what you have listed?

No. Our minimum quantity amounts are fixed and we do not offer lower quantities. However, if you were to shop around, you will see that PrintFirm, Inc. offers 500 pieces for less than what most other printing companies offer for 250 pieces.

Can I split print quantities?

Quantities cannot be split up due to gang-run printing. For example a 500 business card order will be placed on our 500 sheet press run. If you need two names, you will have to place two orders of 500 each.

Is there an extra charge for bleed?

No. All our prices include free bleed. All bleeds should be 1/8 of an inch (0.125) all around.

Due to slight shifting that may occur during cutting, it is not recommended that you add a border, as we do not guarantee that your border will remain the same size after cutting. Particularly, when you add a border to a UV coated job, there may be slight slipping that may cause some shifting during cutting.

In order to prevent your image (text or picture) from being trimmed or cut off, the image must be 1/4 of an inch (0.25) from the edge of your layout.

Any images that are meant to extend into the edge of your design must extend into the bleed area, within 1/8 of an inch (0.125).

Bleed is a technical term for printing that extends to the edge of a page. For example, a business card is 2”x3.5”, but we require a 0.125” bleed. Making the file 2.125”x3.625”

NOTE: Shifting of the blades may occur during the cutting process, which is why it is crucial that submitted files have bleed. If submitted file/s don’t have bleed, final printed piece will have white trimming around the edges.

 

Can I email my files?

Generally no. Please do not submit files via email unless you are contacted and given specific instructions on emailing your files. Due to many email viruses, if you submit your order through email they will automatically be deleted and we will not receive your order.

Will I receive an invoice?

Yes. An invoice will be emailed to you, once your order is placed. If you are picking up your order from our Canoga Park office located in California, we will have your invoice available for pickup, upon request. As a registered user of our website, you can always access your account and print your invoice(s) as well as track your order.

What do I do if I don't see the postcard size that I am looking for?

If you don't see the postcard size that you are looking for, you can simply round up to the closest size of Postcard that you are looking for, and then state the final trim size in our "Special Instructions" box on the order form. You may also contact us for a specific quote.

 

How do I get my tracking number?

On the day that your order is shipped out from our Canoga Park office located in California, we will email you a real-time tracking number to the email address on your order form.

What is blind shipping / drop shipping?

As far as your clients are concerned, you are the printer! Your order will be shipped with your company name and information as the return shipping address. There will be no invoice, advertisements or promotions packed with your order.

Is there a set-up fee for your standard images?

No. We do all the work for you. We have over 10,000 pre-designed standard images for you to choose from, so that you do not have to pay for a set-up fee. Should you choose to edit our standard images in any way, including but not limited to, adding a personal photo, or a company logo, a small fee will apply. Fees may vary.

What do you mean by (4/0), (4/1) or 4/4)?

4/0 refers to Full Color on the front and Blank on the back.
4/1 refers to Full Color on the front and Black/White on the back.
4/4 refers to Full Color on the front and back.

What type of shipping method do you use?

We ship everything using FedEx.

During Checkout, you can choose FedEx Ground, FedEx 2nd Day, FedEx Standard Overnight, or you may choose to pick up your order from our Canoga Park office in California.

Do you offer any discounts or free items?

Yes. You can take advantage of a variety of Discounts and Free Products by accessing our website.

Can I request a sample for my portfolio?

Yes. A few samples of a completed print job maybe mailed directly to the wholsaler for use in a service portfolio, for a small fee.
This is referred to as a Portfolio Sample.

Can I split shipping?

Generally yes. You may be able to split up your print project, so that different portions are shipped to different addresses. PrintFirm, Inc. will make every effort to accomodate your requested quantity division, but we do not guarentee an exact split. A service fee, as well as, separate shipping fees per address will apply. Fees Vary.

What does NBD stand for ?

NBD = Next Business Day
NBD is available for selected items for an additional fee.
NBD refers to one (1) business day and does not include weekends or holidays.
Your order will be ready by 5:00 p.m. PST on the next business day, so long as:

A. Customer submits file(s) by 10:00 a.m. PST, the day before requested Pick-up/Shipping date.

B. Customer's file(s) meet our specifications and/or do not require a proof.

We will ship your order within twenty four (24) hours from the time we print your order, pursuant to your choice of shipping method.

  • Satisfaction Guarentied
  • Green Printing
  • Credit Cards

Toll Free: 1-866-668-5152 | Fax: 1-818-992-4778 | 21333 Deering Court, Canoga Park, CA 91304
Copyright © 1996-2014 PrintFirm, Inc.