Terms & Conditions
I understand that I can NO LONGER MAKE CHANGES to my order once it is approved and ASSUME ALL RESPONSIBILITY for any and all errors after approval. Due to the nature of our business, we process orders as soon as we receive completed files and/or files that have been verified as "ok to print" by the customer. Once an order has been "sent to Pre-press," no changes can be made to the artwork, job characteristics or turnaround time.
ALL SALES ARE FINAL. Due to the nature of our business, we process orders as soon as we receive completed files and/or files that have been verified as "ok to print" by the customer. Once an order has been “sent to Pre-press” or processed for Mailing, the order cannot be canceled.
PrintFirm, Inc. reserves the right to cancel any and all orders displaying missing files, uncorrected errors and/or any unpaid orders that have been brought to the client's attention, on at least three occasions, collectively, via phone, email or fax, within a reasonable time after the order has been placed.
PrintFirm, Inc. accepts the following file types:
Adobe Photoshop (.tif, .jpg, .png and .psd)
NOTE: Submitted Word Document files are subject to a $25 conversion fee (proof included).
We want you to be happy with your print job, so please, take the time to prepare your file properly. We are not responsible for files printed incorrectly when the customer provides the artwork. We will not be responsible for any imperfections due to your images being sent to us in RGB format. Printfirm, Inc. is not responsible for any color shifts that may occur if file is sent in RGB color mode or any images printed fuzzy because of low resolution. Please read and understand our Refund Policy and Approval sections within Terms and Conditions.
We Store Artwork or Electronic Files for Future Use:
We store customer sent artwork/electronic files for future use for reorders.
Electronic and Other Media Submissions
All Electronic and/or Media submissions, including, but not limited to, CD/DVD Rom and Flash Disc, become the property of PrintFirm, Inc. and will not be returned to clients, unless accompanied by express written request made at the ime the submission is made. For this reason, we strongly recommend that backup files, as opposed to originals, are sent to Printfirm, Inc. A return shipping charge will apply.
Moreover, PrintFirm, Inc. does not archive/store your Electronic and/or Media submissions and all submissions will be discarded upon completion of the printing job, unless accompanied by express written request for return made at the time the submission is made. For this reason, we strongly recommend that backup files, as opposed to originals, are sent to PrintFirm, Inc.
It is the client's responsibility to maintain a copy of the original files, as PrintFirm, Inc. is not responsible for loss, however caused, of any data stored on electronic and/or Media submissions supplied by the client.
Proofs and Color:
If you choose from our standard selections online, you will receive an PDF proof within 24 hours. If you provide your own artwork, you may request a FREE PDF proof. You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully.
The finished quantity of your printing order may be either 10% more or 10% less than the quantity you placed an order for. We do not guarantee the exact quantity amount that you placed an order for. Variations in quantity amounts are very common in the printing industry. As such, we are not responsible for reprinting your order.
Turnaround Times for Printing
PrintFirm, Inc. understands the importance of a speedy turnaround and our team of devoted members works hard to get your product to you in a timely fashion.
Turnaround refers to business days and does not include weekends or holidays.
Turnaround begins the first full business day after PrintFirm, Inc. receives either your proof approval or acceptable artwork. We do not guarantee our turnaround dates. as they are estimated dates. If your files do not meet our file specifications, your order status will be put "On Hold" and your estimated turnaround will be lengthened.
PrintFirm, Inc. assumes no responsibility for delays caused by carriers or consequential damages arising out of an untimely delivery. Unforeseen events, including but not limited to, natural disasters and equipment malfunction may cause your order to not be ready by our estimated date.
Your order will be ready by 5:00 p.m. , PST on the next business day, so long as:
We will ship your order within twenty four (24) hours from the time we print your order, pursuant to your choice of shipping method.
Turnaround For Product With Mailing Services
PrintFirm, Inc. now offers simplified in-house mailing services, including direct mail that can improve any of your promotional campaigns or your other project needs. Direct mail is targeted, personal, flexible and more affordable than ever! Save time and money by allowing PrintFirm, Inc. to print, address and mail your product right to your customers.
Turnaround refers to business days and does not include weekends or holidays.
Turnaround begins the first full business day after PrintFirm, Inc. receives (1) either proof approval or acceptable artwork, and (2) your mailing list. PrintFirm, Inc. will then print, address, attach postage and deliver your printed product to the Post Office in Canoga Park, California. We do not guarantee our turnaround dates, as they are estimated dates. If your files or mailing list do not meet our file specifications or involve errors, the order status will be put "On Hold" and your estimated turnaround will be lengthened.
Printfirm, Inc. assumes no responsibility for delays caused by the Post Office. If you have time-sensitive material, please plan accordingly and/or choose the First Class mailing option.
Pickup / Shipping Information:
Due to the nature of our business and PrintFirm, Inc.’s commitment to a speedy turnaround, if you need to make a change to your shipping address, or in your method of shipment, we will add $10.00 fee to your order.
Online Designer and Customizer - Additional Terms and Conditions:
By submitting your order, you agree to be bound by the additional terms and conditions below:
Mailing List Formats:
Excel files (.xls)
* All fields must be limited to a maximum of 40 characters.
PrintFirm, Inc. reserves the right to correct any errors, inaccuracies or omissions and to update information at any time WITHOUT prior notice (this includes even after an order has been placed). All changes become effective immediately upon being posted on our website. Such errors may be with respect to pricing and turnaround times, and PrintFirm, Inc. reserves the right to cancel or to refuse to accept any order placed based on inaccurate pricing information.
PrintFirm, Inc. reserves the right to alter or change the specific type of paper or other printing material utilized for customer orders without obtaining prior consent. Due to unforeseen circumstances, certain brands of paper or cardstock may not be available at the time of printing. As a result, PrintFirm, Inc. may provide a comparable substitute to ensure timely project completion without notifying the customer of its actions.
Order Refusal & Violation of Copyright:
Printfirm, Inc. reserves the right to refuse to print anything improper or known to be illegal. Printfirm, Inc. is not liable for any damages resulting from violation of copyright laws or illegal use of trade names, slogans, photographs, graphics, original artwork or any creative work provided by the client to PrintFirm, Inc. The customer guarantees and is fully responsible for the legal title of all materials submitted to Printfirm, Inc. for printing, design, web publishing or any other services that we may provide.
All the information on PrintFirm, Inc.'s Web site is provided, "AS IS" and "WITH ALL FAULTS." PrintFirm, Inc. makes NO REPRESENTATIONS OR WARRANTIES of any kind, including express or implied.
Limitation of Liability:
In no event will PrintFirm, Inc. be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system.
Consent to Jurisdiction and Forum Selection
Choice of Venue: The parties hereto agree that all actions or proceedings arising in connection with this Agreement shall be tried and litigated exclusively in the State and Federal courts located in the City of Canoga Park, State of California. The aforementioned choice of venue is intended by the parties to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between the parties with respect to or arising out of this Agreement in any jurisdiction other than that specified in this paragraph.
Waiver of Forum Non-Conveniens & Venue: Each party hereby waives any right it may have to assert the doctrine of Forum Non-Conveniens or similar doctrine or to object to Venue with respect to any proceeding brought in accordance with this paragraph, and stipulates that the State and Federal courts located in the City of Canoga Park, State of California shall have in personam jurisdiction and venue over each of them for the purpose of litigating any dispute, controversy, or proceeding arising out of or related to this Agreement.
Personal Jurisdiction & Service of Process: Each party hereby authorizes and accepts service of process sufficient for personal jurisdiction in any action against it as contemplated by this paragraph by registered or certified mail, return receipt requested, postage prepaid, to its address for the giving of notices as set forth in this Agreement.
Binding Final Judgment: Any final judgment rendered against a party in any action or proceeding shall be conclusive as to the subject of such final judgment and may be enforced in other jurisdictions in any manner provided by law.