Terms & Conditions

Notice:

Please read PrintFirm, Inc. terms and conditions carefully. By accessing this site and any pages thereof, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this site, or any pages thereof.


Approval:

I agree to be bound by all of the terms and conditions listed below:

  • I have verified that the spelling is correct.
  • I have verified that the document has been set up properly.
  • I understand that the online proof predicts the design layout and text, but NOT THE COLOR DUE TO SOME SHIFTING THAT MAY OCCUR DURING PRINTING.
  • I understand that due PrintFirm, Inc. 's employment of a printing method, called "Gang-Printing," PrintFirm, Inc. DOES NOT GUARANTEE the accuracy of its printing reproductions, particularly with respect to color variations.
  • I understand that IN NO EVENT WILL A REPRINT OR A REFUND BE HONORED FOR A DISPUTE REGARDING COLOR VARIATIONS.
  • I understand that there is a possibility that on some cards coated with UV (Ultraviolet) coating on both sides, there may be some shifting during cutting and that both sides may slightly be off-center, particularly if I have included a border against PrintFirm, Inc. recommendations.
  • I understand that sometimes, PrintFirm, Inc., may print your order for 4/0 and/or 4/1 UV-1 sided orders as UV-2 sided orders. If you do not wish for your 4/0 and/or 4/1 order to ever be printed as a UV-2 sided order, you may opt out, by contacting us at 818-992-1005.
  • I understand that PrintFirm, Inc. does not guarantee its turnaround dates, as they are estimated dates and turnaround may be lengthened for a variety of reasons.

Terms of Sale:

PrintFirm, Inc. requires full payment, including shipping and handling, prior to any order being processed. We accept money orders, checks, Visa, MasterCard, and American Express. We will not proceed until payment is received. Note: All checks must be cashed before your order is processed.

There will be a $25 returned check fee assessed to any client for any returned check.

Sales Tax:

All orders placed in California are subject to sales tax.

Wholesale Accounts:

 

The parties to this Agreement, PrintFirm, Inc. and Wholesaler, are independent contractors. Neither party is an agent, representative, or partner of the other party. Neither party shall have any right or authority to enter into any agreement for or on behalf of, or incur any obligation or liability of, or to otherwise bind, the other party.

All clients entering into an agreement with Wholesaler remain clients of Wholesaler. Wholesaler's clients are not considered clients of PrintFirm, Inc. As such, PrintFirm, Inc. has no responsibility to Wholesaler's clients. It is the responsibility of Wholesaler to extend support to all sales made by or through them. Wholesaler's clients should consult with Wholesaler for any problems or questions they may have regarding their order, and not PrintFirm, Inc.

 

 

Wholesaler shall not disclose any of the confidential information between it and PrintFirm, Inc, including but not limited to, product designs, proofs, sales, cost and other information relating to your specific wholesale account and shall hold and maintain the confidential information in strictest confidence.

Indemnification:

  Wholesaler hereby agrees to indemnify PrintFirm, Inc. against any and all losses, damages, claims, expenses, incurred or suffered by PrintFirm, Inc. as a result of disclosure of unauthorized confidential information.


Refund Policy:

  • ALL SALES ARE FINAL. Due to the nature of our business, we process orders as soon as we receive completed files and/or files that have been verified as "ok to print" by the customer.
  • Should the job contain a manufacturing error and/or defect, as determined solely by us, we will rerun the job at no additional charge to you. Minor printing imperfections are considered normal and will not qualify as a manufacturing error when they do not compromise the essence of the card. Minor imperfections include, but are not limited to, subtle roller marks, hickies and light ink offsetting.
  • Postage cannot be refunded once a print job has been mailed, for any reason.
  • If a refund / reprint is granted, you must return the entire order that was sent to you unused. Please have your order ready for return and we will arrange for FedEx to pickup the order from you.
  • The reprint shipping method will be the same as that you originally selected when you placed an order.
  • To request a refund / reprint, you must register your claim online or by email to claims@printfirm.com. After we review your file, one of our representatives will contact you regarding your claim. Please note that all claims must be registered within 24 hours upon receipt of your order so as to be considered for a rerun or a refund.
  • Rush orders are never refundable, but our rush fee may be refunded, per our discretion. Rush fees may vary.

Revision Policy:

I understand that I can NO LONGER MAKE CHANGES to my order once it is approved and ASSUME ALL RESPONSIBILITY for any and all errors after approval. Due to the nature of our business, we process orders as soon as we receive completed files and/or files that have been verified as "ok to print" by the customer. Once an order has been "sent to Pre-press," no changes can be made to the artwork, job characteristics or turnaround time.

You MAY be able to revise your document ONLY IF:
-You request a revision in writing (email or fax), followed by a follow-up phone call, and
-Your file has not been “sent to Pre-press

A revision fee will apply. Revision fees vary depending on the time & amount of effort the graphic designer spends on implementing the revision.
If you need to make a change to your shipping address, or in your method of shipment, we will add $10.00 flat fee to your order.

Cancellation Policy:

ALL SALES ARE FINAL. Due to the nature of our business, we process orders as soon as we receive completed files and/or files that have been verified as "ok to print" by the customer. Once an order has been “sent to Pre-press” or processed for Mailing, the order cannot be ancelled.

You MAY be able to cancel your order ONLY IF:
(1) You request cancellation in writing, (email or fax), followed by a follow-up phone call,
and
(2) Your file has not been “sent to Pre-Press” or Processed for Mailing.

A cancellation fee will apply. Cancellation fees vary.
 

Cancellation Fees
Your Own Artwork Standard Designs Custom Designs Mailing Services Proof Provided
$ 10.00 flat fee $ 10.00 flat fee $ 15.00 flat fee + % of design completed $ 25.00 flat fee + % of custom design if applicable. Fees vary

PrintFirm, Inc. reserves the right to cancel any and all orders displaying missing files, uncorrected errors and/or any unpaid orderes that have been brought to the client's attention, on at least three occasions, collectively, via phone, email or fax, within a reasonable time after the order has been placed.

A cancellation fee will apply. Cancellation fees vary.

File Requirements

PrintFirm, Inc. accepts the following file types:

Adobe Photoshop (.tif, .jpg, .png and .psd)
Adobe Illustrator (.ai, .eps, .pdf - outline fonts)
Adobe Indesign (must be .pdf)
QuarkXpress (must be .pdf)
Corel Draw (must be .pdf)

NOTE: Submitted Word Document files are subject to a $25 conversion fee (proof included).

  • CMYK Color Mode:
    The CMYK color model involves a 4 color process including Cyan, Magenta, Yellow and Black. PrintFirm, Inc. products are printed using the CMYK color mode.

    All artwork and images must be provided in CMYK color mode for all color side(s) and gray scale for the backside (if you choose 4/1).

    We Require RGB-to-CMYK Conversion of Your Images: You must convert all of the images from RGB to CMYK before sending them to us. When we receive RGB images, it is our policy to try and convert your RGB images to CMYK, without contacting you about the format of your submission. Please note that conversion to CMYK may cause colors to shift. During the CMYK conversion, we do our best to closely match the colors in your order. However, PrintFirm, Inc. in no way guarantees that the colors in your converted file will exactly match the colors of the images that you submitted to us in RGB format. We will not be responsible for any imperfections due to your images being sent to us in RGB format, as we require RGB-to-CMYK conversion of images.

  • Resolution:
    All artwork must have a minimum of 300 DPI resolution.

    Raster graphics, such as TIF and JPG files must have a minimum resolution of 300 DPI (dots per inch). Images with less than 300 DPI will reproduce poorly on the press, causing the image appear fuzzy and pixilated.

    When we receive low resolution images, it is our policy to try and convert all low resolution images of 200 DPI or greater to 300 DPI, without contacting you about the format of your submission. PrintFirm, Inc. will not be responsible for any imperfections due to submission of a low resolution image, as we require all artwork to have a minimum of 300 DPI resolution.

    You should not use any images from an Internet website, because the Internet displays images at 72 DPI, which is low resolution and may result in loss of quality. You should also not try to increase the resolution from a low resolution image to a higher one by increasing the DPI, because this too will create a loss of quality.

  • Outlined Fonts & Strokes:
    When submitting EPS or PDF files to us, you must convert your fonts and strokes into outlines. Outlining eliminates the need to send fonts along your files, while maintaining a nice, crisp typeface. Outlining fonts may also avoid any problems associated with Identity-H.

    Be sure to save your original file (with Live Fonts) separate and apart from the version you outlined for printing, because if you save over your original document with the outlined version you will no longer be able to edit the text.

  • Transparencies:
    We accept files with transparencies for printing. We recommend that you flatten all submitted transparencies in order to avoid any possible problems. If you do not flatten your transparency, we may flatten your transparency for you without contacting you about the format of your submission and advance your job to print. PrintFirm, Inc. is not responsible for the outcome of your transparency image.

    Transparencies are caused by shadows, glows and transparent objects created in a vector based platform such as Illustrator and InDesign. If a file containing transparency problems is printed the result will be a white box under the transparent object.

  • Overprint:
    When an object(s) is set to OVERPRINT, any object directly underneath it will print on top of it. It is highly recommended to turn off OVERPRINTS that may be on any object(s) or text.

  • Rich Black:

    FOR SOLID BLACK BACKGROUND:
    When you want an area of solid black within your document, use Rich Black, as represented by C:50% / M:50% / Y:10% / K:100%, because using 100% black (K) only and not a solid saturated black will result in a dull black.

    FOR SOLID BLACK TEXT: When you want your text to be solid black, use these percentages: C:0% / M:0% / Y:0% / K:100%, because using the the percentages for the Solid Black Background, immediately above, on text, will result in offsetting.

  • Bleeds, Safety Zones and Borders:
    All bleeds should be 1/8 of an inch (0.125) all around. If your submitted files are missing a bleed, it is our policy to try and .TIF your files, in order to correct the problem, without contacting you about the format of your submission and advance your job to print. PrintFirm, Inc. will not be responsible for any imperfections due to your submitted files missing a bleed, as we require print ready files.

    Due to slight shifting that may occur during cutting, it is not recommended that you add a border, as we do not guarantee that your border will remain the same size after cutting.

    In order to prevent your image (text or picture) from being trimmed or cut off, the image must be 1/4 of an inch (0.25) from the edge of your layout.
    Any images that are meant to extend into the edge of your design must extend into the bleed area, within 1/8 of an inch (0.125).

  • Links:
    It is recommended that you embed your linked files, rather than linking them directly to the document.
    If you do not wish to embed the linked files, you may choose to create a Press Quality PDF of your document instead.


  • Spot UV:
    When submitting a job requiring Spot UV coating, you must provide a Spot UV Template File, in addition to your printing file(s) containing your artwork.
    On the Spot UV Template File, use 100% Black (K) to instruct us on where the UV coating should be applied and White for the portion without UV coating.

    We also offer varying degrees of Spot UV coating. This means that you control the percentage of UV coating applied to your print project.
    For example, you may change the 100% Black (K) on your Spot UV Template File to only 20% Black (K).
     
  • Sending Files:
    We require you send one file per side. Files sent with both front and back on one page will not be accepted.

We want you to be happy with your print job, so please, take the time to prepare your file properly. We are not responsible for files printed incorrectly when the customer provides the artwork. We will not be responsible for any imperfections due to your images being sent to us in RGB format. Printfirm, Inc. is not responsible for any color shifts that may occur if file is sent in RGB color mode or any images printed fuzzy because of low resolution. Please read and understand our Refund Policy and Approval sections within Terms and Conditions.

We Do Not Store Artwork or Electronic Files for Future Use:

We do not store customer sent artwork/electronic files for future use for reorders. If there is a file you would like reprinted you will need to re-supply the artwork via our website, e-mail or electronic storage media (e.g. DVD/CD Rom, Flash Disc). We only store artwork that we have custom designed for future use for reorders.

Electronic and Other Media Submissions

All Electronic and/or Media submissions, including, but not limited to, CD/DVD Rom and Flash Disc, become the property of PrintFirm, Inc. and will not be returned to clients, unless accompanied by express written request made at the ime the submission is made. For this reason, we strongly recommend that backup files, as opposed to originals, are sent to Printfirm, Inc. A return shipping charge will apply.

Moreover, PrintFirm, Inc. does not archive/store your Electronic and/or Media submissions and all submissions will be discarded upon completion of the printing job, unless accompanied by express written request for return made at the time the submission is made. For this reason, we strongly recommend that backup files, as opposed to originals, are sent to PrintFirm, Inc.

It is the client's responsibility to maintain a copy of the original files, as PrintFirm, Inc. is not responsible for loss, however caused, of any data stored on electronic and/or Media submissions supplied by the client.

Proofs and Color:

If you choose from our standard selections online, you will receive an PDF proof within 24 hours. If you provide your own artwork, you may request a PDF proof for an additional fee. You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully.

As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for postcard backside layouts. Check with your local Post Office.

Printfirm, Inc. will reproduce color from submitted transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.

We do not guarantee the accuracy of color reproduction from digital files. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Quantity:

The finished quantity of your printing order may be either 10% more or 10% less than the quantity you placed an order for. We do not guarantee the exact quantity amount that you placed an order for. Variations in quantity amounts are very common in the printing industry. As such, we are not responsible for reprinting your order.

Turnaround Times for Printing

PrintFirm, Inc. understands the importance of a speedy turnaround and our team of devoted members works hard to get your product to you in a timely fashion.

Turnaround refers to business days and does not include weekends or holidays.

Turnaround begins the first full business day after PrintFirm, Inc. receives either your proof approval or acceptable artwork. We do not guarantee our turnaround dates. as they are estimated dates. If your files do not meet our file specifications, your order status will be put "On Hold" and your estimated turnaround will be lengthened.

PrintFirm, Inc. assumes no responsibility for delays caused by carriers or consequential damages arising out of an untimely delivery. Unforseen events, including but not limited to, natural disasters and equipment malfunction may cause your order to not be ready by our estimated date.

Next Business Day
NBD is available for selected items for an additional fee.
NBD refers to one (1) business day and does not include weekends or holidays.
Your order will be ready by 5:00 p.m. , PST on the next business day, so long as:

  1. Customer submits file(s) by 12:00 p.m. PST, the day before requested Pick-up/Shipping date, AND
  2. Customer's file(s) meet our specifications and/or do not require a proof.

We will ship your order within twenty four (24) hours from the time we print your order, pursuant to your choice of shipping method.

Turnaround For Product With Mailing Services

PrintFirm, Inc. now offers simplified in-house mailing services, including direct mail that can improve any of your promotional campaigns or your other project needs. Direct mail is targeted, personal, flexible and more affordable than ever! Save time and money by allowing PrintFirm, Inc. to print, address and mail your product right to your customers.

Turnaround refers to business days and does not include weekends or holidays.

Turnaround begins the first full business day after PrintFirm, Inc. receives (1) either proof approval or acceptable artwork, and (2) your mailing list. PrintFirm, Inc. will then print, address, attach postage and deliver your printed product to the Post Office in Canoga Park, California. We do not guarantee our turnaround dates, as they are estimated dates. If your files or mailing list do not meet our file specifications or involve errors, the order status will be put "On Hold" and your estimated turnaround will be lengthened.

Printfirm, Inc. assumes no responsibility for delays caused by the Post Office. If you have time-sensitive material, please plan accordingly and/or choose the First Class mailing option.

Pickup / Shipping Information:

Our Motto:
PrintFirm, Inc. understands the importance of a speedy turnaround and our team of devoted members works hard to get your product to you in a timely fashion.

Pickup or Shipping Options:
During checkout, you can choose FedEx Ground, FedEx 2nd Day, FedEx Standard Overnight, or you may choose to pick up your order from our Canoga Park office located in California.

Tracking an Order:
On the day that your order is shipped out from our Canoga Park office located in California, we will email you a real-time tracking number to the email address on your order form.

Shipping Costs:
Your shipping costs are assessed online before you submit your order with us.

Returned/ Non-Deliverable Packages:
When a package is returned or not delivered due to an error made by the customer when submitting his/her shipping address, PrintFirm, Inc. will reship the package with the corrected address, charging an additional shipping fee, as well as, any difference in shipping costs assessed to a new address.

Miscellaneous:
Due to the weight of our printed products, we are unable to accommodate shipments made to a P.O. Box address. If you entered a P.O. Box address in the place of your shipping address on our order form, your order will not be shipped out until we have first contacted you and received a non-P.O. Box address.

We also do not accommodate any shipping accounts that are not our own.

We do not ship outside the United States, or to Puerto Rico or Canada.

Due to the nature of our business and PrintFirm, Inc.’s commitment to a speedy turnaround, if you need to make a change to your shipping address, or in your method of shipment, we will add $10.00 fee to your order.

Design It Online - Additional Terms and Conditions:

By submitting your order, you agree to be bound by the additional terms and conditions below:

  • I have verified that the spelling is correct.
  • I have verified that the document has been set up properly.
  • I understand that the online proof predicts the design layout and text, but NOT THE COLOR DUE TO SOME SHIFTING THAT MAY OCCUR DURING PRINTING, AS WELL AS THE FACT THAT COMPUTER MONITORS GENERATE COLOR BASED ON LIGHT, BUT PRESSES ARE UNABLE TO USE LIGHT AS INK.
  • PrintFirm, Inc. products are printed using the CMYK color mode. The CMYK color model, available online, involves a 4-color process including Cyan, Magenta, Yellow and Black. It is important to note that since a computer screen generates color through light and a press cannot use light as ink, all print products will be printed using the CMYK color mode. PrintFirm, Inc. accepts no responsibility for color variations between the online proof and the actual product it represents.
  • I understand that due to PrintFirm, Inc. 's employment of a printing method, called "Gang-Printing," PrintFirm, Inc. DOES NOT GUARANTEE the accuracy of its printing reproductions, particularly with respect to color variations.
  • I understand that IN NO EVENT WILL A REPRINT OR A REFUND BE HONORED FOR A DISPUTE REGARDING COLOR VARIATIONS.
  • I understand that there is a possibility that on some cards coated with UV (Ultraviolet) coating on both sides, there may be some shifting during cutting and that both sides may slightly be off-center, particularly if I have included a border against PrintFirm, Inc. recommendations.

Mailing Services:

Mailing List Formats:

Excel files (.xls)
Comma delimited (.csv)
Tab delimited/Text files (.txt)
DBF Files (.dbf)

* All fields must be limited to a maximum of 40 characters.
* Cancellation fees will apply.
* Postage may not be refunded once your print job has been mailed.
* Actual postage determined after mailing list run. Actual postage will be paid separately.
* Customers are also responsible for any and all additional later assessed postage fees to PritFirm, Inc., by the United States Postal Service, within a resonable time, with respect to any particular mailing job.
* Note: You may also choose to use our Mailing List Template.

Legal Notice:

PrintFirm, Inc. reserves the right to correct any errors, inaccuracies or omissions and to update information at any time WITHOUT prior notice (this includes even after an order has been placed). All changes become effective immediately upon being posted on our website. Such errors may be with respect to pricing and turnaround times, and PrintFirm, Inc. reserves the right to cancel or to refuse to accept any order placed based on inaccurate pricing information.

PrintFirm, Inc. reserves the right to alter or change the specific type of paper or other printing material utilized for customer orders without obtaining prior consent. Due to unforeseen circumstances, certain brands of paper or cardstock may not be available at the time of printing. As a result, PrintFirm, Inc. may provide a comparable substitute to ensure timely project completion without notifying the customer of its actions.

Order Refusal & Violation of Copyright:

Printfirm, Inc. reserves the right to refuse to print anything improper or known to be illegal. Printfirm, Inc. is not liable for any damages resulting from violation of copyright laws or illegal use of trade names, slogans, photographs, graphics, original artwork or any creative work provided by the client to PrintFirm, Inc. The customer guarantees and is fully responsible for the legal title of all materials submitted to Printfirm, Inc. for printing, design, web publishing or any other services that we may provide.

No Warranty:

All the information on PrintFirm, Inc.'s Web site is provided, "AS IS" and "WITH ALL FAULTS." PrintFirm, Inc. makes NO REPRESENTATIONS OR WARRANTIES of any kind, including express or implied.

Limitation of Liability:

In no event will PrintFirm, Inc. be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system.

Consent to Jurisdiction and Forum Selection

Choice of Venue: The parties hereto agree that all actions or proceedings arising in connection with this Agreement shall be tried and litigated exclusively in the State and Federal courts located in the City of Canoga Park, State of California. The aforementioned choice of venue is intended by the parties to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between the parties with respect to or arising out of this Agreement in any jurisdiction other than that specified in this paragraph.

Waiver of Forum Non-Conveniens & Venue: Each party hereby waives any right it may have to assert the doctrine of Forum Non-Conveniens or similar doctrine or to object to Venue with respect to any proceeding brought in accordance with this paragraph, and stipulates that the State and Federal courts located in the City of Canoga Park, State of California shall have in personam jurisdiction and venue over each of them for the purpose of litigating any dispute, controversy, or proceeding arising out of or related to this Agreement.

Personal Jurisdiction & Service of Process: Each party hereby authorizes and accepts service of process sufficient for personal jurisdiction in any action against it as contemplated by this paragraph by registered or certified mail, return receipt requested, postage prepaid, to its address for the giving of notices as set forth in this Agreement.

Binding Final Judgment: Any final judgment rendered against a party in any action or proceeding shall be conclusive as to the subject of such final judgment and may be enforced in other jurisdictions in any manner provided by law.

  • Satisfaction Guarentied
  • Green Printing
  • Credit Cards

Toll Free: 1-866-668-5152 | Fax: 1-818-992-4778 | 21333 Deering Court, Canoga Park, CA 91304
Copyright © 1996-2014 PrintFirm, Inc.