How to

  1. How to Register
  2. How to Order Using a Standard Design
  3. How to Order Using You Own Artwork
  4. How to Name Files for Printing
  5. How to Upload Artwork for an Existing Order
  6. How to View and Print Copies of your Orders/Invoices
  7. How to Track Shipped Orders
  8. How to Reorder Previous Orders
  9. How to Locate a Proof

A. How to Register

Registering is not required in order to place an order; however, registering allows you to take advantage of all the features the website has to offer:

  • A “My Account” section for easy navigation
  • Reorder jobs from order history
  • Print copies of your orders/invoices, past & present
  • View order status
  • Tracking numbers for shipped orders
  • Request custom quotes and convert them into orders

The registration process is easy. Simply click on the “REGISTER” button located in the upper right hand corner of the home page. Provide your information, create a username & password, and then click “Submit”. Write your username & password down in a safe place in case you forget it.

B. How to Order Using a Standard Design

  1. Click on the product you would like to order from “Print Products”
  2. Select the product you want to order from the expanded list
  3. Select the option that states “Browse our pre-designed templates”
  4. Choose a Standard Design Category
  5. Click on a design to select it, front & back, then click “NEXT”
  6. Select your order options and complete the form, then click “Add to cart”
  7. Review the item(s) in your shopping cart, select a delivery method, and click “Checkout”
  8. Fill out “Profile Details” form (creating a Username & Password is optional but recommended) and click “Submit”
  9. Enter your payment information in the “Payment details” form; click “Submit” to complete

Our Graphic Design Staff will e-mail you a proof of your design within one business day

C. How to Order Using You Own Artwork

  1. Click on the product you would like to order from “Print Products”
  2. Select the product you want to order from the expanded list
  3. Select the option that states “Upload a print-ready design”
  4. Select the paper stock you want your product printed on (if prompted)
  5. Select your order options and complete the form, then click “Add to cart”
  6. Review the item(s) in your shopping cart, select a delivery method, and click “Checkout”
  7. Fill out “Profile Details” form (creating a Username & Password is optional but recommended) and click “Submit”
  8. Enter your payment information in the “Payment details” form; click “Submit” to complete
  9. Upload your files by clicking the “UPLOAD ART” button located at the top of the order-confirmation page.

D. How to Name Files for Printing

If the artwork contains a company name and a persons name then use the following format:

Remax-JohnStevens-FR (front)
Remax-JohnStevens-BK (back)

If there is only a company name then use the following format:

JohnStevens-FR (front)
JohnStevens-BK (back)

If the print piece has a title on it that best identifies it then use the following format:

HalloweenBash07-FR (front)
HalloweenBash07-BK (back)

E. How to Upload Artwork for an Existing Order

  1. Sign in with your username & password
  2. Click on “Upload My Files” located in the “My Account” menu
  3. Orders you may upload files for are listed by order number.
  4. Select the order you wish to upload for, locate your file(s) using the “Browse” button, and click “Upload”
  5. A progress bar will appear, do not leave the page or close your Internet browser until a you receive a confirmation indicating that your files have been uploaded successfully

If you do not have a username & password and would like to upload files for an existing order please do the following:

  1. Click on “Upload Art” located in the “HELP” menu
  2. Enter the name of your company
  3. Use the “Browse” button to locate the file(s) you wish to upload, and then click “Upload”
  4. A progress bar will appear, do not leave the page or close your Internet browser until a you receive a confirmation indicating that your files have been uploaded successfully

F. How to View and Print Copies of your Orders/Invoices

FYI: A printable invoice is available on every order’s confirmation page.
  1. To print a copy of an order/invoice, sign in with your username & password and click on “My Orders” located in the “My Account” menu.
  2. You can customize your order-search by specifying a timeline or by searching “All dates”. Search “All dates” to see all orders placed; then click “Search”
  3. The search results will bring-up a list of your orders, click a given order number to view it or click “Print invoice” to print.

NOTICE: This service is only available to registered users. If you are not a registered user and would like a copy of an invoice please contact customer service at 866.668.5152

G. How to Track Shipped Orders

  1. Sign in with your username & password
  2. Click on “My Orders” located in the “My Account” menu.
  3. You can customize your order-search by specifying a timeline or by searching “All dates”. Search “All dates” to see all orders placed. If you know the order number you’re looking for you may enter it in the “Advanced search options”; then click “Search”
  4. Only order that have been shipped will have a tracking number. Orders with more than one shipment may have multiple tracking numbers.
  5. Click on the tracking number(s) to track package(s).

H. How to Reorder Previous Orders

  1. Sign in with your username & password
  2. Click on “Reorder” located in the “My Account” menu. “Reorder” only appears in the “My Account” menu if the order was placed on this new website and the order was processed successfully.
  3. Locate the order you wish to reorder and click on the “Reorder” link located in the “Action” column of that order.
  4. A brief summary of the order expands, click on “Add to Cart”
  5. Review and make any necessary changes in your shopping cart, select a delivery method, and click “Checkout”
  6. Fill out “Profile Details” form (creating a Username & Password is optional but recommended) and click “Submit”
  7. Enter your payment information in the “Payment details” form; click “Submit” to complete

I. How to Locate a Proof

Registered Users:

  1. Sign in with your username & password
  2. Click on “My Proofs” in the “My Account” menu to see all orders pending proof review.
  3. A “View Proof” link appears in the “Action” column for orders with proofs available online.
  4. Click on “View Proof”.

Not a Registered User:

  1. Click on “View Proofs” located in the “HELP” menu.
  2. Enter the e-mail address used when placing the order and click “Submit” to find proofs.
 
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