Last week I shared what I believe to be a very important article about customer service on our LinkedIn company page. Basically, the author explains that customer service is actually a two way street, meaning that the interactions involve a degree of give and take. Here are PrintFirm, we do our best to work with you one on one. Still, we understand that commercial printing can be very frustrating, especially for your first print project. So we want to give you some helpful advice on how to get the highest possible satisfaction with your order. Following these simple steps will improve our ability to answer your questions and find solutions to meet your business needs.
The PrintFirm Customer Care Guide
We appreciate your choosing us, and look forward to a long lasting relationship. The information below will give you more insight into the way we operate as a company. We have noticed over the years that clients who work with professional designers (their own or our creative team) tend to get the best results, but we know that pro graphics aren’t always in the budget. If you do decide to hire a designer, we strongly recommend finding one with prior print experience!
Before You Place Your Order
Request Samples
Just browsing your advertising options? We’ll be happy to send you a complementary sample packet so you can get a real feel for our cardstock, finishing options, sizes, and capabilities. To request a kit, please fill out the form here.
Download Our Templates
Not sure about the dimensions on your business cards? Never heard the word “bleed” in reference to marketing materials? No problem! For your convenience, we have free blank templates for all of our products in every size. The files are available in EPS, PDF, PSD, AI, TIFF, and JPEG formats. We also have customizable pre-made designs for several popular products.
Go Over Our Policies and Requirements
You’ll find answers to many of your questions in our Terms and Conditions as well as our File Requirements. These pages cover everything from color matching to explanations of turnaround times.
Get a Proof
Prepress proofs save you time, money, and provide piece of mind. You’ll feel more comfortable placing your order knowing that you’ll get another chance to review your artwork before it goes into production. Just be sure to review the proof carefully for spelling, the size of your elements, text readability, and any other design concerns that are not a part of the technical prepress inspection.
Ask Us Questions
Communication is extremely important, and we really can’t stress this enough for custom design jobs. If you see something on our site or in an email that you’re not sure about, ask us! We will answer your questions to the best of our abilities. Think of us as your partners. We want to see you reach your marketing goals!
Community Sound Off
Now that we’ve covered what you guys can do for us, do you have any questions about our order process? Suggestions to make things easier for you? Tell us, how can we improve your ordering experience?