Privacy Policy

Privacy PolicyLast Modified May 18, 2011

PrintFirm recognizes and respects that the privacy and protection of your business and your personal information is important. We are committed to protecting your privacy and have a policy in place to do so.

Below are details about how we maintain this protection, what type of information is gathered and tracked, how the information is used and with whom the information may be shared.

Personal Information:

Orders and requests for quotes may be made online or over the phone while keeping your anonymity. To place online orders and check order status via the PrintFirm Web site, you must create a profile. This information is essential to use our services correctly. Mandatory fields include: username and password you create, e-mail address and mailing address. You may place orders over the phone by calling 1-866-668-5152. We may request authorization to contact you for specials and promotional offers, but it is not mandatory. The information you give is not transferred, shared or sold, unless you authorize consent or we are legally required. However, an exception to sharing information is when it is needed by a Third Party that helps us serve you, such as providing your name and address to a shipping agent or payment processor. If you choose to allow us to contact you for special and promotional offers, you may at any time choose to request we discontinue further contact with you by opting-out, unsubscribing, mailing or calling us. We will do our best to respect your wishes. You may stop receiving promotional/marketing information from us by e-mailing [email protected], sending a letter to PrintFirm attention: Opt-Out, 21333 Deering Court, Canoga Park, CA 91304, or calling 1-866-668-5152.

Information Security:

PrintFirm intends to protect unauthorized disclosure of personal information that is shared with us by using a variety of available security technologies, including secure servers and firewalls. However, no data transmission over the internet can be guaranteed to be absolutely secure. So while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our Web site; and therefore you use our Web site at your own risk. Once we receive your transmission, we do our best to ensure it is secure on our systems. You may place an order or receive a quote over the phone by calling us at 1-866-668-5152.

Links to Other Sites:

This Web site contains links to other sites. Please be aware that PrintFirm is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. PrintFirm’s Privacy Policy applies solely to information collected by PrintFirm.

Blog Disclosure:

When you select to comment on our blog, you should be aware that any personal information you select to disclose within your comment can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information that you choose to submit in these forums.

Use of Cookies:

Our Web site uses cookies, a small text file placed on your hard drive by a Web page server, to collect non-personally identifiable information, such as aggregate use of statistics for internal evaluation of our services. We also use cookies to temporarily identify users as “logged in” to our secure servers. We do not link any personally identifiable information to the information stored in cookies. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to use our site, since our server would no longer be able to identify you as “logged in.”

Right to Disclose Information:

PrintFirm reserves the right to disclose information or documents concerning or submitted by you if we feel it is reasonably necessary to protect our systems or business, including but not limited to complying with a judicial order or with government agencies or law enforcement officials. Specifically, but without limitation, we reserve the right to disclose such information or documents when: you are in violation of our Terms and Conditions or other published guidelines; you partake (or are reasonably suspected of partaking) in any infringing or illegal activity, even without a subpoena, warrant, or other court order; in response to court and governmental orders, civil subpoenas, discovery requests, and as otherwise required by law; as well as in response to allegations of infringement or illegality.

In the event of a sale, acquisition or merger of some, or all of PrintFirm assets, your personal information would likely be a part of the transferred assets. In such an event, we shall notify you via a notice on our Web site, a letter or by e-mail prior to the transfer with your choices on how your information is to be used henceforth.

Surveys, Sweepstakes and Contests:

Occasionally, PrintFirm may conduct surveys in order to better deliver advertisements and content, and to better understand your needs relating to our services. We will not share your survey information with any Third Party, except in aggregate form. In addition, if we sponsor a contest/sweepstakes or promotion in conjunction with a Third Party, we will post relevant privacy information at the point of registration for that specific contest/sweepstakes or promotion so you can determine whether you wish to participate. PrintFirm will handle personal information it receives as a result of a joint contest/sweepstakes or promotion or where PrintFirm is the sole sponsor in accordance with this Privacy Policy.

How you may access & update your information:

If you would like to change your personally identifiable information in our databases, you may do so through your Account Profile when you are “logged in” to the Web site, or by contacting our customer care team, sending a letter to PrintFirm, 21333 Deering Court, Canoga Park, CA 91304, or calling 1-866-668-5152. We will make reasonable efforts to comply with your request. We shall respond to your inquiry within 30 days of receiving it. Keep in mind, however, that there will be residual information that will remain within PrintFirm databases, access logs, and other records, which may or may not contain inaccurate or outdated personally identifiable information. The residual information will not be used for commercial purposes; however PrintFirm reserves the right, from time to time, to re-contact former users of our Services for the purpose of informing them of changes in our service or hours of service.

Updates to this Privacy Policy:

We may occasionally update this Privacy Policy. When we do, we will also revise the "last modified" date at the top of the Privacy Policy. If PrintFirm changes any of its policies that affect users' personally identifiable information, the changes will be posted on the PrintFirm Web site for 30 consecutive business days prior to the implementation of those changes. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of the service constitutes your agreement to this Privacy Policy and any updates.

Terms & Conditions:

Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Site at

Contacting Us:

If you have questions or concerns regarding our Privacy Policy, Web site, or information provided to us, e-mail us, call 1-866-668-5152, or mail us at 21333 Deering Court, Canoga Park, CA 91304.