100% Satisfaction Guarantee

Satisfaction Guarantee

PrintFirm is proud of its reputation of reliability, consistency, superior quality and excellent customer service. We care about your project and strive to produce it as or even better than you envisioned. Our long term relationship with customers and our customer referral ratio demonstrates our ability to meet our expectation of excellence. We stand behind the quality of ALL of our products and services and utilize the most advanced, state-of-the-art technology to ensure quality and efficiency. We also use premium papers and inks, carefully inspected by our quality assurance team.

However, we understand that you need more of a guarantee than our word and reputation.
If for any reason, you are not fully satisfied with your printed piece, we will either reprint it or provide a refund, with the following terms and conditions:

  • Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by UPS, FedEx or other shipping or mailing services.
  • We reserve the right to have you return the original order before reprinting your order or refunding your payment.
  • We offer a Money Back Satisfaction Guarantee to our first-time retail customers for orders with a subtotal up to $100. If you are not entirely satisfied with the finished printed product, you can send it back to us for a full refund of the printing cost only. Please make sure your first order does not exceed this amount; that way you will know exactly what quality to expect.
  • This guarantee is limited to reprint of original order quantity or refund of the original purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you received later than the estimated delivery date.
  • This guarantee does not cover fees for mailing service or postage associated incidental or consequential damages or claims. PrintFirm is not liable for U.S. Postal Service, UPS or FedEx errors, including loss or delay.
  • Due to the nature of our full-color printing (CMYK), we cannot print every color available. We do not color match; however, we offer the print industry's standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided as possible.

Thank you for your trust in PrintFirm. We guarantee you will be happy with the end result.